Frequently Asked Questions
As long as the value of the gift is under £35 then there will no duty or VAT liability. To undertake the clearance of gifts we would require a letter stating what the gift is and the value. If the value is over £35 but under £290 then there is a flat duty rate of 3%.
If you have never imported into the UK or do not have a valid EORI, you must apply for an Economic Operator Registrations and Identification (EORI) number.
There a two ways to receive your EORI number from HMRC:
The process normally takes between 3-5 working days and you should receive an acknowledgement email form the EORI team within 24 hours. The EORI team will contact you by email once your EORI number is activated.
It is important to have a valid EORI number from HMRC in order to expedite any imports. Use this online tool to check that your EORI is valid.
If it is not then you can apply for an Economic Operator Registrations and Identification (EORI) number complete the online the C220 forms here.
Why do I have to contact the airline every time my shipment comes to inform them of who my agent is?
If you wish to avoid having to fax the handling agents who act on behalf of the airline then you need to ensure your exporter puts our details on the airway bill in the consignee box.
After your company name they should write C/O Airport Cargo Ltd, Badge Code DRA. (for Heathrow and Gatwick Airport arrivals), Badge Code ZMH (for Birmingham Airport Arrivals)
In this way the handling agents know who your agents are and should automatically notify us of the consignment thus reducing delay in clearing the cargo.
The procedure for clearing personal effects has now changed and is an online form that you complete, print off, sign and send to customs directly.
Please click on the following link https://www.gov.uk/moving-to-uk and complete form ToR01
Once you get your unique reference number from customs, forward to us so that we can undertake the clearance.
Firstly you need to decide what service you want.
Door to Door (i.e. we pick up from an address in UK and deliver to an address in the country of your choice). If this option is used we would need to know the full address including postcode, where applicable, of the address in UK and the one abroad.
Airport to Airport - you deliver to us and the person you are sending the goods to arranges clearance at their local airport. We would need to know which airport you prefer.
Or a mix of the above Door to Airport or Airport to Door.
We would also need the following information to work out the cost:
Firstly you need to classify your goods by going onto the following link
If you scroll down and enter a description of your goods you should get a search result which lists chapter, heading and commodity descriptions.
Click the commodity description that fits with the goods you are bringing in and it should show you the duty rate.
If you are using one of our Heathrow based agents, you can find out their contact details using our simple lookup page.
Find your AWB number - the first 3 numbers relate to the handling agent.
Visit the online lookup page.